Terms & Conditions

  1. Quotations

    • All quotations are based on Publisher’s written inquiry. After receiving the price offer Publishers are advised to exercise due care and attention when checking quotations before any further work proceeds.
    • The quotation is valid for one month from the day it is given, unless otherwise specified on the price offer.
    • If the Publisher is not a tax payer in his home country or if he has not provided the tax payer’s registration number, the Printer will tax his products with Publishers local VAT according to Directive 2006/112/EC.
    • The quoted price will be subject to changes if the Publisher changes the specifications after receiving the first offer.

  2. Placing orders

    • The Publisher shall place the order in writing, giving all the specifications of the job, the exact run, time for file delivery and the expected delivery time of finished products. The order is considered to be accepted only when the Printer has sent back the order confirmation which includes the approval of the expected delivery time. The Publisher shall place the order timely at least two weeks before the file delivery .
    • If the Publisher changes any materials or specifications after the order has been confirmed, the Printer has the right to demand payment for the ordered materials and revise the price according to the changed specifications.
    • If the Publisher cancels the order or delays the files for more than 1 month after it has been confirmed by the Printer, the Publisher shall pay for all the ordered materials, if no other agreement can be reached.
    • If the Publisher delays the file delivery, a new delivery date of products will have to be agreed upon. If the late file delivery can be compensated by Printer’s employees’ overtime, then the Publisher will be charged for this overtime with his prior written consent.
    • The Publisher will be charged extra if he requires another set of plotter printouts or colour proofs if that has not been included in the first price offer.
      If the Publisher has ordered a one colour job not specifying the ink colour, the Printer expects this colour to be black. If after receiving the files the colour turns out to be any other than ordinary black, the Printer will change the price accordingly.
    • The Printer shall do his utmost to produce products on urgent request, if the Publishers agree to the offered available material choice and coverage of extra overtime or any other costs related to the urgency of the order.

  3. Subcontracting

    • The Printer has the right to subcontract unless the Publisher specifically restricts it. The Printer shall be responsible for the quality of the subcontracted work the same as for his own performance.

  4. File delivery

    • All the price offers are based on ready-for-print pdf files. Instructions on making correct PDF files are on Printer's webpage, pre-press section.
    • If the Publisher has provided files which do not correspond to the Printer’s requirements, the Printer can do the necessary changes with Publisher’s prior agreement for extra costs. Minor technical imperfections not exceeding 1 hour’s work will be charged without contacting customer and extra costs will be added to the invoice.
    • If there are elements in RGB and the Publisher has asked for automatic conversion to CMYK, the Printer holds no responsibility for the quality of the converted images.
    • If the quality of the delivered files does not seem proper to the Printer and he has warned the Publisher about it, the Printer bears no responsibility about the printed result.

  5. Approval of printouts and colour proofs

    • After receiving the files, the Printer will send a copy of printouts or digital proofs via internet and cover proofs to the Publisher if not agreed otherwise. The Publisher is entitled to seriously check the materials and approve them in writing.
    • If the Publisher decides not to do corrections himself, all the instructions to the Printer about any corrections in the supplied printouts, digital proofs and colour proofs have to be given in writing and will be charged extra at an hourly rate.
    • If the Publisher has not ordered a colour proof but has provided a previously printed copy or his own colour proof as a print production sample, the Printer can try to match the sample as close as possible, but cannot guarantee an exact result due to difference in technologies, changes in materials or other factors. Criteria for a valid colour reference for printing described in the Printer’s pre-press page.
    • If the Publisher requires a test print before the main run, this will be regarded as a separate order and charged accordingly.

  6. Publisher’s property and electronic storage

    • Discs, tapes and any other form of material supplied by the Publisher shall remain the property of the Publisher and unless otherwise instructed in writing, shall be returned to the Publisher after the order has been completed. The Printer’s liability for this property will not exceed the amount recoverable from postage insurance. Additional insurance coverage may be obtained if the Publisher has asked for it in writing and has covered the extra costs.
    • If after corrections the Publisher asks the Printer to duplicate the last version of the files or store the material for further reprints, the Printer shall have the right to charge for the service.

  7. Handling paper stock

    • All paper or any other raw materials supplied by the Publisher for the production of the Publisher’s work, shall be subject to a charge for handling and storage by the Printer according to the prior agreement.

  8. Printing process

    • Printing is usually done with standard ink densities and total ink coverage advised by material and equipment suppliers. If the Publisher demands a higher ink density, or if the total ink coverage exceeds 320%, the Printer bears no responsibility for possible set-backs and drying time.
    • Any diversions from the approved colour proof which the Publisher would like to achieve being present at the printing process and which involve press standing time, will be at an additional charge from the Publisher.
    • If the Printer has to stop the press waiting for Publisher’s instructions, this delay will be at Publisher’s extra charge.
    • Suspension of any work on Publisher’s instructions for a period of 30 days or more shall entitle the Printer to payment in full for materials and work in progress at the time of suspension. The Printer shall revise the production schedule and the quotation for the uncompleted portion of the order before proceeding.
    • If the Publisher delivers any special items to be included in or used for the production of the job, the Printer will accept the consignment as per provided delivery documents and will not be responsible for the actual number of items delivered.
    • The Printer will make every effort to deliver the quantity specified. All quotations however are based upon a margin of +/- 7% for runs up to 5000cps and 5% for runs over 5000cps. The invoice will be raised for the actual amount of products delivered.
    • Any complaints shall be made in writing within 30 days of receipt of products, unless otherwise specified in a contract. After this time claims may not be accepted.

  9. Delivery

    • Unless otherwise specified, the delivery to one address for single shipment is included in the price offer. The delivery terms are DAP.
    • If the delivery specifications are changed, the Printer will charge accordingly at current rates.
    • The Publisher shall provide the delivery address at least one week before the shipment. In case of delay, the Printer cannot guarantee arrangements for transport to meet the delivery dead-line.
    • Should urgent delivery be agreed to, all related costs shall be an additional charge.

  10. Payment Terms

    • Unless otherwise agreed between the Printer and the Publisher, payment of the Printer’s account is due in 30 days after the invoice date. Any costs incurred in the collection of debt from the Publisher will be at the Publisher’s expense.
    • The Seller reserves the right to charge interest of 0.2 % per day on any amounts outstanding after the due date. In turn, the overdue interest bill stops when it reaches 100% of the debt amount. 
    • The Printer has the right to apply factoring services for collecting Publisher’s payments.

  11. Force Majeure

    • The Printer shall not be liable for any failure to perform any obligations arising directly or indirectly out of circumstances beyond the Printer’s control, including but not limited to default of any sub-contractor, war, strikes, trade disputes, accidents to plant or machinery, shortage of materials, of labor or government restrictions.